0414 784 666 info@cellardoortours.com.au
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Frequently Asked Questions

How can I join a Virtual Tour?

If you wish to join an advertised virtual tour, just click on the link to our website form, fill in your details and how many packs you require. You can book and pay for your virtual tour from this form.

We will then post a pack to you in good time for your virtual tour and send you an email with the Zoom link and instructions for the evening.

We suggest logging on to Zoom 10 minutes prior to the scheduled time to check your connection.

During the tasting experience you will be able to ask questions via the video or group chat facility. You do have the option to remain silent (mute) and even turn off your video function if a little shy 🙂

How long is the tasting session?

The complete experience usually takes between 45 – 60mins.

What is the cost of a Virtual Tour?

There are two options available:

  • a 1 person pack containing 6 sample wines and one premium crystal stemless wine glass @ A$59.00
  • a 2 person pack containing 6 sample wines and two premium crystal stemless wine glasses @ A$69.00
What technology do I need to join?

You can access the Zoom meeting from your smartphone, PC or Mac using the link.

Will other people join the Virtual Tour?

Yes, other like-minded people will be joining the tour, however numbers will be limited to ensure the best experience.

Can we purchase wine?

We will supply tasting notes and price list for the specific winery we are visiting.

Special discounts will be available direct from the winemaker on the night.

What size tour groups do you take?

All small group tours are guaranteed to depart with a minimum of 2 people. Our tours are small, personalised groups, minimum 2 and a maximum between 6 and 10 people, depending on the vehicle used.

What is the cost?

Prices start from $130.00 per person including lunch (depending on number of passengers and whether you wish to join a tour or do a private tour, as we can discount for larger groups) to $290.00 per person for a two-person private tour including lunch.

Is lunch included?

Our full day wine tours include a delicious lunch with an appetiser starter and choice of mains meal. Wine is not included, however you can purchase a glass with your meal if you wish. We do not include wine in the price as many of our guests prefer a more substantial meal, as their day includes a lot of wine tasting!

Platter options are also available.

Can I make my tour a private one?

Subject to availability, we can certainly organise private tours to suit our guests’ wishes, with a minimum of 2 and a maximum of 10 passengers.

Can you cater for dietary restrictions/requirements?

Most certainly, the chefs at our choice of restaurants within the regions are able to offer choices to guests with special dietary requirements, just let us know in advance so that we can ensure you are catered for.

What are the payment options?

Upfront payment needs to be made to confirm the booking.

Through our secure on-line payment portal, you can pay using VISA or Mastercard.

Payments are subject to a 2% credit card surcharge.

You may also pay by bank transfer, bank details are supplied in our initial email to you.

Where can we be picked up from?

We can collect you from any of Adelaide City’s hotels or Air BNBs, suburbs close to the City or from your accommodation in the regions. Some hotels have limited parking so we would ask you to please be ready and waiting for us outside your hotel prior to your pick-up time. If you book a private tour we can collect you from your home.

Is the tour child friendly?

We can certainly cater for children but would recommend booking a private tour for your family. As you can appreciate, not everyone loves your little ones as much as you do and children can sometimes be bored, so we will tailor a tour including some fun activities for the kids and adults alike.

Our vehicles have anchor points for child seats, however seats must be provided and fitted
by you.

Can I ship my wine purchases?

Many of the wineries will ship wine interstate for you and some will include wine from other wineries. Just ask your guide on the day and he/she will be happy to organise this for you. We can ship your wine for you to some overseas destinations, depending on customs restrictions. Please check with us for up-to-date information.

What should I wear?

Australia is generally a rather laid-back place and does not have a dress code for visiting wineries. All we ask is that you do wear clothes – sunburn is a killer! Smart casual is typical, opting for comfortable, seasonally appropriate attire. Shoes as opposed to thongs (flip flops) are recommended for getting in and out of the vehicles and around the cellar doors.

What if I have difficulty walking?

If you are reasonably ambulant, our Mercedes Sprinter has an automatic step which comes out when the door is opened, together with a substantial hand rail to assist with entering and leaving the vehicle. Unfortunately, we do not have a wheelchair ramp, although there is room in the rear of the vehicle to store a fold-up wheelchair or walking frame if you are able to climb on to the bus with some assistance.

For smaller groups our Mercedes Valente is easy to slide into as the seats aren’t too low. Our guide will also ensure that there is minimal walking to and from the cellar door and will park as close as possible to the entrance. He/she will also ensure they take you to places you will find the easiest to access.